PIRATESHELFS

FAQ

Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • International: 10–20 business days

Once your order ships, you'll receive a tracking number via email.

Do you offer free shipping?

Yes! We offer FREE U.S. shipping on all orders over $35.

Shipping costs for orders under $35 and international orders are calculated at checkout.

Can I track my order?

Yes! As soon as your order ships, we'll email you a tracking number.

Please allow up to 48 hours for tracking information to update.

Can I return my order?

Yes. We accept returns within 30 days of delivery for unused items in their original condition.

Please see our Return & Refund Policy for complete details.

My item arrived damaged or incorrect. What should I do?

We're sorry to hear that!

Please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We'll work with you to resolve the issue as quickly as possible.

Can I cancel my order?

Orders can typically be canceled before they have been processed for shipment.

If your order has already been processed or shipped, you'll need to follow our Return & Refund Policy.

Do you ship internationally?

Yes! We ship to many countries around the world.

International shipping rates and estimated delivery times are calculated at checkout.

Please note that customers are responsible for any applicable customs duties or import taxes required by their country.

Will my order arrive in one package?

Not always.

If your order contains multiple items, they may ship separately depending on inventory availability and warehouse locations.

If this happens, you'll receive tracking information for each shipment.

What payment methods do you accept?

We accept secure payments through Shopify, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Payment options may vary depending on your region.

Is my payment information secure?

Absolutely.

PirateShelfs uses Shopify's secure checkout, with industry-standard encryption to help protect your personal and payment information. We never store your credit card details.

How can I contact PirateShelfs?

If you have any questions or need assistance, we're happy to help.

Email: pirateshelfs@gmail.com

We aim to respond to all inquiries within 1–2 business days.

Still have a question?

If you couldn't find the answer you were looking for, please don't hesitate to contact us. Our team is always happy to help!