Refund policy
Last Updated: July 2026
At PirateShelfs, we want every customer to be happy with their purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging
- Be free of damage caused after delivery
- Include proof of purchase or your order number
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items damaged by misuse or improper handling
- Clearance or final sale items
- Gift cards
- Personalized or custom-made products
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We'll work quickly to resolve the problem by offering a replacement or refund when appropriate.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable unless the return is due to our mistake.
Exchanges
We currently replace items only if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
If you need an exchange, contact us with your order details and photos.
Return Shipping
If the return is due to:
- A change of mind
- Ordering the wrong product
- No longer wanting the item
The customer is responsible for return shipping costs.
If the return is due to:
- A damaged item
- A defective product
- An order fulfillment error
PirateShelfs will cover the return shipping costs.
Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has shipped, it cannot be canceled and must follow our return policy.
Lost Packages
If your package is marked as delivered but cannot be located, please contact the shipping carrier first.
If additional assistance is needed, contact us and we'll do our best to help investigate the issue.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: pirateshelfs@gmail.com
Website: PirateShelfs.com